Shipping policy 

Thank you for visiting and shopping at Lencia & Morgan. below are the Following terms and conditions that constitute our Shipping Policy.

 

Domestic Shipping Policy

Shipment processing time

All orders made before 1PM are processed within 1-2 business days. Orders are not shipped or delivered on weekends or public holidays.

 

Our aim is to provide our customers with fast shipping time however in the case of us experiencing a high volume of orders, shipments may be delayed.

Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

 

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

 

Destination	Shipment method	Estimated delivery time	Shipment cost
All of Australia	Australia Post	2-5 business days	Free
All of Australia	Australia Post Express	1-2 business day	$13.95
International	Please contact us to arrange this	N/A	N/A

 

  

Shipment confirmation & Order tracking

 

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 

Customs, Duties and Taxes

Lencia & Morgan is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). 

Please save all packaging materials and damaged goods before filing a claim

Free AUS Shipping:

LENCIA&MORGAN. Offers free standard freight for all orders located in Australia. No matter how large your order is, or how far you may be from our packing warehouse, we have your shipping covered.

Our couriers 
 LENCIA & MORGAN. seeks out the best shipping options for delivery. We mainly use AUS Post freight courier services as we have seen great speed of delivery and excellent service.

We reserve the right to change freight providers, or substitute freight providers, from time to time without providing further notice.

All deliveries have a Track & Trace system whereby you can track the status of your order at all times. Signatures will be required upon receiving package.

We understand that people often work during business hours, and therefore we suggest ordering items to your business address if you do not think you will be available to sign for them at a home address throughout the week.

Please note that if you request a Safe Drop for your order, or you request an address change directly with the courier service, LENCIA & MORGAN. can no longer be held liable should your order go missing in transit. Please take this into consideration before going ahead with making any changes directly with the courier service, after your order has been placed.

Please allow 7 business days for your order to arrive. We strive to pick, pack and send all orders out in 1-2 business days, however we cannot control the speed of delivery by the courier services. If you live a little farther out, please allow a little bit of extra time.


LENCIA & MORGAN. ships to most postcodes throughout Australia. However, we are unable to ship to some postcodes that are not serviced by our shipping company. This includes certain island postcodes. If you are unsure if your postcode is excluded by our shipping company, please email info@lenciamorgan.com.au to find out.

Express Shipping

Want your order ASAP? LENCIA & MORGAN. offers Express Shipping!

Express Shipping is an expedited service. Your order is prioritised in our warehouse, and then is sent via Express Post with our courier network.

Please note: Express Shipping Orders will usually be dispatched same day, however sometimes due to high order volume it may take 1-2 business days. 

How long does it take to arrive?

Victoria: 1-2 business days

NSW, QLD: 1-2 business days

South Australia: 2-3 business days

Western Australia: 3-4 business days

Northern Territory and Tasmania: 4-5 business days

*Very remote areas: Please allow 7 business days
For more information, please feel free to contact us.


Some important information:
You will be notified via email once your order has been shipped.
If an incorrect address is entered at the checkout, LENCIA & MORGAN. must be notified within 12 hours of the orders being placed.